FREQUENTLY ASKED QUESTIONS

1. How do I place an order?

You can browse our products by visiting our website and add the items you want to your shopping cart. Once you’ve made your selections, proceed to the shopping cart and follow the prompts to check out.

2. Can I modify or cancel my order?

Once an order has been confirmed and payment has been processed, we generally cannot modify or cancel it. Please carefully review all information before placing your order. If you contact us immediately after placing your order, we will do our best to process your order.

3. How do I track my order?

You will receive an order confirmation email with your order number and tracking information. You can enter your order number on our website to track your package.

4. Do you offer international shipping?

Currently, we only offer shipping within the United States. If you are abroad and wish to purchase our products, please consider using a shipping service.

5. What if the item I received is defective or incorrect?

If the item you received is defective or not what you ordered, please contact us within 7 days of receiving it. We will assist you in processing a return or exchange.

6. What is your refund and return policy?

We offer a 7-day refund and return policy. Items must be unused and in their original packaging and tags. Please refer to our Refund and Return Policy page for more details.

7. How long does it take to ship to me?

We typically process and ship your order within 2-3 business days of receiving it. Depending on your location, shipping time is typically 3-7 business days.

8. What are your payment options?

We accept a variety of payment methods, including credit cards, debit cards, and secure payment services. All payment information will be processed through a secure payment processor.

9. Do your shoes fit standard sizes?

Our shoes generally fit standard US sizes. If you have any questions about sizing, we recommend checking our size guide or contacting customer service for more help.

11. How can I contact customer service?

You can contact us via:

Email: michaelmolina@activegentsshoes.com

Phone: (351) 350-1840

We will respond to your inquiries as soon as possible during business days.